Need a hand using your tools?
Tell us which screen you were using and what you were trying to do. We will work out the appropriate support with you.
Request remote support
Contact us first to agree on the work. This button does not start a remote session or install software.
- Tell us the service, screen and error you encountered.
- Hide personal information in screenshots and do not send passwords.
- Agree on the timing and scope before allowing a connection.
- Review the work performed and any follow-up items together.
Frequently asked questions
What should I include when reporting an error?
Tell us the service and screen, when the error occurred, and the steps you took before it happened. Include the error message and a screenshot with personal information hidden.
Can support change account access or permissions?
We first confirm who in your company can authorize permission changes. We agree on the change and task scope, then work only within that authorization. We do not add permissions without approval. Do not send account passwords.
Does the remote-support button start a connection?
No. The button opens the KakaoTalk support channel. We agree on the system, task scope and timing, and ask for permission for each connection. We also review the work performed and any follow-up items with you.
Could a support request involve an extra charge?
We first check the support included in your agreement. If the request needs features or changes outside that scope, we explain the work and cost and agree on them before proceeding.
What should I avoid sending?
Do not send passwords, verification codes or real customer lists. Hide names, contact details, account numbers and other sensitive information in screenshots, or use separate sample data. Agree with the support contact on the minimum information needed.
Useful resources
Task examples and a time calculator
Visit Lab to explore fictional task examples and calculate the time spent on recurring work. It does not connect to work accounts or send your data.
Explore Lab examples and calculator ↗Tell us what you need help with.
Tell us the service and screen where you need help. We will first review the support in your agreement and the work required.
Request help on KakaoTalkPrepare a screenshot with personal information hidden or use sample data. Do not send passwords or verification codes.